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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lisa Douglas

February 3, 2026

5  out of  5
rating by Lisa Douglas
"Thank you so much Rose and Allison!!!"
We responded:
"You’re welcome, Lisa! We’re always happy to help you with anything you need. Rose is wonderful and we’re glad she could assist you. Stop by if you ever need anything ,we’re always a call away. "
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Dawn Hedrick

February 3, 2026

5  out of  5
rating by Dawn Hedrick
"I love this office!! So helpful and kind. Very efficient. Top notch. Definitely recommend"
We responded:
"Thank you so much, Dawn! We’re so happy to hear you had a great experience. Our team loves helping wonderful customers like you, and we really appreciate your recommendation! – Chad "
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Rebecca Gordon

February 3, 2026

5  out of  5
rating by Rebecca Gordon
"I needed help switching my car that I wrecked two years ago to a Different car I got today and I had a great experience just By Text messaging why I was at a doctors appointment getting testing done. It was a great experience."
We responded:
"Rebecca, I’m so glad we could help make switching your car easy, even while you were at your appointment! We love keeping things simple and convenient for you, and it’s great to hear you had a good experience. Stop by if you ever need anything. – Chad"
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Ernie Wise

February 2, 2026

5  out of  5
rating by Ernie Wise
"Make everything super simple. Personal feeling to everything. Easiest insurance company I've worked with so far. Super friendly and helpful"
We responded:
"Thank you for your wonderful feedback, Ernie! I’m delighted to hear that you had a positive experience and felt well supported. It’s our pleasure to assist you, and we truly appreciate your kind words! - Chad "
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Aubree Lee

January 29, 2026

5  out of  5
rating by Aubree Lee
"All around great agency!!!"
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Brooke Browning

January 21, 2026

5  out of  5
rating by Brooke Browning
"Amazing staff! Chapmanville branch is very helpful! They’re fast with responses incredibly understanding! Absolutely love having insurance with State Farm and would highly recommend to anyone looking for insurance!"
We responded:
"Brooke, thank you so much! I’m thrilled to hear you’ve had such a great experience with our team. We love helping our customers and it means a lot to know you feel supported and confident with your coverage. Your recommendation really means a lot to us! – Chad "
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brandon dean

January 21, 2026

5  out of  5
rating by brandon dean
"I moved from South Carolina to West Virginia and the process has been made easy by Chad's team. I received needed a form send back to SC DMV and with 10 minutes it was sent to them saving me time and another hassle."
We responded:
"Brandon, I really appreciate you sharing this! I’m so glad our team could make your move from South Carolina to West Virginia easier and get that form to the DMV so quickly. It’s great to know we could make the process smoother and less stressful for you. – Chad"
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Jazlyn Skeen

January 20, 2026

5  out of  5
rating by Jazlyn Skeen
"James cut my price in over half! Also was very friendly and added everything he could to get the lowest rate!"
We responded:
"Jazlyn, thank you for your kind review! I really appreciate it and am glad you had a great insurance experience. It was a pleasure working with you, and I look forward to helping you again! – Chad "
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Makayla Dove

January 20, 2026

5  out of  5
rating by Makayla Dove
"Rose helped me out so much! I switched from nationwide to state farm and it was the best decision I have made. Rose was also really patient with me and I appreciated that so much. If I could leave more stars I would, thank you Rose!🩷"
We responded:
"Makayla, thank you for sharing your experience! I’m so glad Rose was able to help and make your insurance switch smooth. I know she’ll be thrilled to hear your kind words. It means a lot to all of us! - Chad "
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Stephanie Drake

January 15, 2026

5  out of  5
rating by Stephanie Drake
"Rose was so helpful and understanding! I’m very thankful for the customer service and the great pricing! Definitely recommending my family and friends!"
We responded:
"Stephanie, thank you for your kind words! I’m so glad Rose could help and make the whole insurance process easier for you. It really means a lot to us that you’d recommend us to your family and friends. We truly appreciate it! - Chad"
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Diana Corbiser

January 14, 2026

5  out of  5
rating by Diana Corbiser
"Great customer service! Needed an updated ID card and couldn't get logged in to get it myself. Had it in my email within minutes!"
We responded:
"Diana, I’m so glad we could get your ID card to you so quickly! I’m happy we could make it easy and get it taken care of right away. Thanks for taking the time to share this! - Chad "
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Jay Childers

January 9, 2026

5  out of  5
rating by Jay Childers
"Wish I could give 10 stars, rose from State Farm worked with me and was incredibly patient starting my policy given I had problems with my bank. 10/10 would recommend. Excellent service and very friendly folk."
We responded:
"Jay, thank you for sharing your experience! We're glad Rose could assist you and provide patient and helpful support. We appreciate your feedback and recommendation. – Chad"
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Machelle Lopez

January 6, 2026

5  out of  5
rating by Machelle Lopez
"Chad’s office made switching insurance companies painless and easy. They walked me through every step and lowered my homeowners and auto insurance drastically. Rose was so helpful! 10 out of 10!"
We responded:
"We’re thankful your experience with Chad’s office was smooth and stress-free. It's always our goal to make the process as easy as possible, and we’re glad we were able to help you every step of the way. Saving on both homeowners and auto insurance is a big win—thank you for trusting us to help make it happen! We truly appreciate your 10 out of 10!"
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Andria Zeigler

January 2, 2026

5  out of  5
rating by Andria Zeigler
"Get a quote and assistance from Rose! Was super quick, easy and great experience I have ever gotten from any insurance company by far. Thanks Rose!"
We responded:
"Andria, thanks so much! I’m really glad Rose could make everything quick and easy for you. She’s awesome and will be happy to hear you had such a great experience. Give us a call anytime, we’re always here to help. – Chad "
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Jen Roberts

January 1, 2026

5  out of  5
rating by Jen Roberts
"Best service I've ever had, of course they couldn't match Erie (praying I don't get an accident), but the fact that they remember me periodically--that personal touch alone means they are my first call in the future!"
We responded:
"Jen, thank you for your kind words. It’s great to hear that our follow-ups and staying connected mean something to you. It means a lot to hear we’ll be your first call in the future, and we’re always happy to help whenever you need us. – Chad "
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sheena carpenter

December 11, 2025

5  out of  5
rating by sheena carpenter
"Wonderful service! Easy to switch! And seriously saved alot of money than previous insurance company!!! Thanks so much for all ur help! Rose was the best, and made sure I was completely setup!"
We responded:
"Thank you so much for your kind words, Sheena. I’m really glad the insurance switch was easy for you. Rose will be thrilled to hear you felt taken care of, she always goes the extra mile. It’s been great working with you, and we’re here anytime you need us. – Chad "
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Bob Hauck

December 9, 2025

5  out of  5
rating by Bob Hauck
"So sweet ... So nice... And a pleasure to talk to a definite core value to your team"
We responded:
"Thank you very much Bob! We appreciate the gratitude and look forward to working with you!"
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Melody Smith

November 16, 2025

5  out of  5
rating by Melody Smith
"Searching for the best rates for the best coverage some years back, Chad Reppert's agency convinced me to take a chance and just a little time, to see if they could provide me with what I was looking for. I was seriously convinced that I could only get the best rates from a company that wasn't a local brick and mortar representative. They showed me how easy it was to compare my current rates and coverage to theirs, and the savings they could get for me! I discussed with them about how my husband liked to trade vehicles and we would need to be able to often add or drop coverage on different ones. Well, over the years I have never had any problems out of this company. We didn't do ridiculous changes every month like a car dealer or anything, but I have often changed coverage options, added, and dropped several vehicles. They even provided coverage for our personal property and dump truck when needed. And never gave me any grief for as many times as I have had to make changes. Always pleasant to talk to, and eager to help me with any questions I have had. Many companies have tried to get me to switch. They have tried to tell me that they can beat my current prices and coverage. Not one of them can beat Chad Reppert's State Farm pricing, or even match them! And, from my experience with other companies before Chad Reppert, I know they can not handle my business without giving me grief for my questions and coverage needs!! Chad Reppert's State Farm also has a phone service that will be there for you after hours. I prefer texting and doing a lot of my changes online. They do a wonderful job working with me by text to confirm what I need and want to do. I have never had a problem adding a new vehicle so I could have coverage to go get it put in my name. Changing of my coverage has never been questioned, only confirmed so they know what I need. So, in a nutshell, Chad Repperts State Farm is by far the best insurance company I have worked with to date."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Melia Adkins

November 6, 2025

5  out of  5
rating by Melia Adkins
"This agency is, by far, the best agency that I’ve ever used. Chad and his team go above and beyond."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Kelly Harrison

October 31, 2025

5  out of  5
rating by Kelly Harrison
"Working with Rose with State Farm to switch my home and auto insurance has been FANTASTIC!! I am saving tons of money on both home and auto insurance. Her expertise, professionalism, and friendly personality made this experience top tier.. Thank you Rose for all your help."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Johna Jordan

October 30, 2025

5  out of  5
rating by Johna Jordan
"I was literally on the phone with a local agent, when sweet Rose beeped in and not only got me a better deal, I bought life insurance that day! Rose is on top of her game and as pleasant as they come! You guys need more like her!!!!!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Paul

October 23, 2025

5  out of  5
rating by Paul
"I recently traded in my truck for a car. I was in touch with Allison Saunders w/State Farm to find out what I needed done. She was very helpful in letting me know that I would have coverage on the truck until I got the car, then everything would be switched over. She took all the worries off my shoulders, I appreciated her efforts and how she took the time to help me through everything."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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richard smith

October 21, 2025

5  out of  5
rating by richard smith
"Rose is great to work with and saved a lot by switching to State Farm"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jason Knotts

October 15, 2025

5  out of  5
rating by Jason Knotts
"I highly recommend Chad Reppert State Farm for all of your insurance needs. Allison was so professional and friendly and helped save me money on both my auto and home insurance."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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madison knotts

October 15, 2025

5  out of  5
rating by madison knotts
"I’ve had a great experience working with Allison at State Farm. She’s knowledgeable, efficient, and goes above and beyond to make sure her clients are taken care of. Excellent service every time!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"